All online policies are subject to change without notice. Not all Jasper Sports locations are subject to the policies of online purchases. Policies pertaining to online purchases do not apply to in-store purchases.

How I contact Customer Service

You can reach our customer service team by emailing support@sourceforsports.com or calling 1-780-852-3654. Our Customer Service team will respond to email inquiries within 24 hours from Monday to Friday. If you need to contact a store directly, you can find their contact information from the Stores Page.

RETURN POLICY

14 DAY RETURN POLICY

We understand it is difficult to determine how a product is going to fit when looking at it on a computer screen or mobile device. Because of this, we’ve simplified our return policy making it easier for you to return products you’ve bought from sourceforsports.ca and it starts with our no-questions asked 14-Day Return Policy.

If you are unsatisfied with your purchase in any way, you can return unused items in new condition within 14 days after purchase for a refund less the cost of return shipping (if applicable).

Clearance items and some other specified products are considered FINAL SALE and are not eligible for return unless defective. See Return Exceptions for a list of exclusions.

RETURN ELIGIBILITY

To be eligible for a refund simply ensure that your product(s) are in like-new and in unused condition, the same condition you received your products, and returned within 14 days of purchase from the date of transaction (not the date you received your order). Clearance items are considered FINAL SALE and are not eligible for return unless defective. Also, ensure that you return your items in the original packaging that came with your product(s) and any warranty cards, information, or any paperwork that goes along with the product from its original packaging. Don’t forget your receipt and packing slip as we cannot issue a full refund without this as you may only receive a store credit in absence of this.

If 14 days have gone by since your purchase, a return is ineligible. If a product breaks after 14 days, you will likely be eligible for a return through the manufacture and you will need to work with the manufacture directly.

RETURN EXCEPTIONS (WHAT CANNOT BE RETURNED)

There are several types of goods that are exempt from being eligible to be returned. Perishable goods such as food, drinks, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Clearance items are considered FINAL SALE and are not eligible for return unless defective.

The following items are not returnable.

• Gift cards

• Clearance (Final Sale)

• Jocks & Undergarments (Including Base Layer Bottoms)

• Mouth Guards

• Used Products

• Special Orders, Custom Orders, Team Orders

• Customized Product (Including Jerseys)

• Pro Return, Used, or Demo inventory (Items marked as “-USED” in the product description)

• PPE/Fabric Face Masks

• Ski Goggles

• Swimwear (worn or unworn)

• Skis or Snowboards that have been mounted

• Tents

• Sleeping Bags

• Camp Stoves

• Figure Skates (cannot be returned if the blades are sharpened and toe picks removed or altered in any way)

PRICING DISCLAIMER

We try to keep our prices as up to date as possible on our website to ensure that you are paying the correct price for the item you are looking for. However due to sales and other events, the prices on our website are subject to change at any time.

We feature hundreds of products, colors and sizes on our website, and from time to time mistakes happen and products can be mispriced. We reserve the right to refuse to fill an order if, as a result of a system or human error, our descriptions, images or prices are wrong. Remember: if something sounds too good to be true, it probably is. If you see something on the site that doesn’t make sense, send us an e-mail or give us a call. We will explain it or, if it is wrong, correct it.

Why am I seeing a different price online than I saw in-store?

As each Jasper Sports location is independently owned and operated, the staff at each location has the final authority on pricing for each product they sell, and may choose to sell their products for a lower price than displayed on our website. Our website reflects the manufacturer’s suggested retail price for each item displayed on our website.